Webex Isu
For those that are off-campus, using their personal devices, or having issues with the overwhelmed Self Service/Software Center servers, you can also download the WebEx Meetings client directly.
Webex Issues On Mac

Iowa State Webex
You can also download the client directly from the Apple App Store or Google Play store.
If you are new to WebEX, the Iowa State IT community wants to share some resources with you to help you get started:
WebEx Meetings For those that are off-campus, using their personal devices, or having issues with the overwhelmed Self Service/Software Center servers, you can also download the WebEx Meetings. Visit the Iowa State Webex Homepage to get started or download the desktop client Webex isn't working / I can't get access to Webex Webex requires a phone number tied to your Net-ID to function. You can use a personal phone number or your office phone. Iowa State University Ames, Iowa phone: (515) 294-2160 fax: (515) 294-6994.
- Article from ITS about WebEx and its use: https://www.it.iastate.edu/news/2020/03/webex-provides-campus-users-videoconferencing-capabilities
- WebEx Essentials Guide: https://iastate.app.box.com/v/webex-meeting-essentials
- 2 minute tutorial video: https://iastate.app.box.com/v/webex-video-1

- The Webex online meeting platform allows you to connect with your colleagues and peers, from anywhere – on or off campus. Cut down on the time needed for meetings, quickly organize projects, and collaborate on tasks and course work from wherever you are. Webex is available to all students, faculty, and staff at Georgia State University.
- Career Services management system for students and employers.
- Most Iowa State University resources are easily accessible with just an internet connection, but may require some setup. We're here to help you understand what you need to access ISU technology resources off-campus. Practice using Webex Meetings to conduct team meetings and encourage your team members to do the same. Back up your files.
Some additional videos on how to use WebEx:
Webex Issues Mac
- Quick Start Guide by Verizon: https://www.youtube.com/watch?v=60lX_A3Inqo
- How to Share Content in WebEx: https://www.youtube.com/watch?v=XN3Z96oEvQA
- How to Use WebEx by LookingPoint (includes info on modifying settings): https://www.youtube.com/watch?v=uoyfxXzbJqw
- Basics for hosting successful WebEx events by Norman Merritt (includes info on using PowerPoint & whiteboards): https://www.youtube.com/watch?v=kvq-oJzvCPw
- WebEx Do’s and Don’ts (fun little song with tips): https://www.youtube.com/watch?v=2VmgBHIhhgQ
Tips:
Webex Isu
- Geoff Sauer mentioned that he recommends you adjust your settings to mute the sound of students joining/leaving your meeting. Not doing so can cause disruptive noise when students have connection problems during synchronous use. In Modern View, go to Preferences, select Audio and Video, and from the Entry and exit tone drop-down list, select No Tone. If you schedule a meeting with the Quick Schedule, click Change audio conference and select No Tone.
- Remember that the university is encouraging Asynchronous videos whenever feasible. Record videos, have students watch them, then engage with the students through Canvas messaging.
